❓ Frequently Asked Questions
Q1. Are there any discounts available?
Our initial quotes are wholesale prices. We offer our best pricing based on the order quantity, so please specify your purchase requirements when inquiring to receive a competitive offer.
Q2. Can I request a sample order?
Yes, samples are available. To save on postage, we can also provide detailed photos and documentation as an alternative solution to address any concerns.
Q3. How long is the estimated delivery time?
Normally, delivery takes between 8 to 30 days, depending on the specific product type and the total quantity of your order.
Q4. How do you handle faulty or defective products?
Our products are manufactured under a strict quality control system with a very low defect rate. During the guarantee period, we will provide free replacements for any faulty items.
Q5. What should I do if the item is damaged during transit?
We take photos of well-packed products before shipping. If any damage occurs, please take photos immediately and contact us; our service team will assist you with the resolution.
Q6. Are you a manufacturer or a trading company?
We are a direct manufacturer and factory. All products are shipped from our facility to ensure reliable quality control and competitive factory pricing.