Frequently Asked Questions
Is there any discount available?
Our initial quotes are wholesale prices. However, we offer additional discounts based on the order quantity. Please inform us of your purchase requirements for a competitive final price.
Can I request a sample order?
Yes, samples are available. To save on postage, we can also provide detailed high-resolution images and documentation as an alternative solution to address any quality concerns.
What is the standard delivery time?
Delivery usually takes between 8 to 30 days, depending on the specific product type and the total quantity of your order.
How do you handle quality issues or faults?
Our products are manufactured under a strict quality control system with a very low defective rate. During the warranty period, we provide free replacements for any faulty items.
What should I do if the item is damaged during transit?
We take photos of all well-packed products before shipping. If damage occurs, please take photos immediately and contact our customer service team to assist with a resolution.
Are you a manufacturer or a trading company?
We are a professional manufacturer and factory. All products are shipped directly from our facility, ensuring competitive pricing and reliable quality control.