❓ Frequently Asked Questions
Q Are you a factory?
Yes, we are a professional manufacturer, which ensures you receive competitive pricing. You are welcome to visit our production facility.
Q When can I get a quotation?
We usually provide a quote within 24 hours after receiving your inquiry. For urgent requests, please mention this in your communication so we can prioritize your inquiry.
Q How can I get a sample to check quality?
After price confirmation, samples can be requested. Sample costs are charged but can be refundable once a bulk order exceeding the MOQ is confirmed.
Q Do you offer custom design services?
Yes, our professional team has extensive experience in outdoor furniture design. We can help transform your ideas or high-resolution images and logos into perfect furniture pieces.
Q What is the lead time for mass production?
It depends on the order quantity and season. Generally, the lead time for MOQ is about 15 to 20 days. We recommend starting inquiries two months before you need the products.
Q What are your payment terms?
Normally we accept TT, LC, and other standard payment methods. Please contact us for specific support regarding alternative payment options.